EV Myths and the Facts - Consumer NZ Article

Easter Hours 2024

Happy Easter! Please note our adjusted hours over the Easter period

Good Friday - Closed
Saturday - 9:30am - 4:30pm
Easter Sunday - Closed
Easter Monday - 10:00am - 3:00pm

Our normal hours will resume on Tuesday 2nd April 2024

Terms and Conditions

By renting a vehicle through ACEV, you agree to the following terms and conditions:

Eligibility

• Renters must hold a valid driver’s license and be at least 21 years of age.
• International renters must provide a valid passport and an international driving permit if required.

Rental Period

• The minimum rental period is one month.
• The rental agreement may be extended upon request and approval by ACEV.
• Vehicles must be returned on the agreed date unless an extension has been arranged.

Payment

• Full payment for the rental period is required before the vehicle is collected.
• ACEV accepts credit/debit cards and bank transfers.
• A refundable security deposit may be required and will be returned after the vehicle is inspected for any damages.

Vehicle Usage

• The vehicle must be used in accordance with New Zealand road laws.
• The renter is responsible for maintaining the vehicle in good condition during the rental period.
• Smoking, transporting hazardous materials, or using the vehicle for unlawful purposes is strictly prohibited.
• Mileage limits (if applicable) and additional charges for excess usage will be stated in the rental agreement.

Insurance and Liability

• All vehicles are covered by standard insurance. Excess charges may apply in the event of an accident.
• The renter is responsible for the first $2500 of any damage or loss.
• The renter is liable for any fines, tolls, or penalties incurred during the rental period.

Roadside Assistance

• Roadside assistance is included in all rentals. Contact details for assistance will be provided upon vehicle collection.

Cancellation Policy

• Cancellations must be made at least 7 days before the rental start date for a full refund.
• Cancellations made within 7 days may incur a cancellation fee of $150.

Vehicle Return

• The vehicle must be returned with the same charge level as when it was collected.
• Additional fees may apply for late returns, excessive cleaning, or unreported damages.

Privacy and Data Use

• Personal information collected during the rental process will be used solely for rental administration purposes and will not be shared with third parties without consent.